As a family owned company, we take this responsibility seriously, ensuring we deliver on our promise to you every day.
We'd like to update you regarding changes that Palm Springs Florist has made to continue to serve our community safely & effectively. We expect to continue to deliver the same level of service and excellence to our customers. We are here to serve you and continue to operate safely and effectively.
At Palm Springs Florist, the health and safety of our customers, recipients and employees are top of mind amid concerns about the spread of COVID-19. We have the following measures in place to ensure continued success & service:
• BEST PRACTICES FOR SANITATION WILL BE PRACTICED AT OUR LOCATION. WHICH INCLUDE:
• SOCIAL DISTANCING IN THE WORKPLACE WITH THE ADDITION OF ENHANCED & THOROUGH CLEANING OF OUR FACILITY
• EMPLOYEE'S THAT ARE SICK/ILL WILL STAY AT HOME
• REQUIRED & REASONABLE PROTECTIVE EQUIPMENT WILL BE WORN BY ALL STAFF AND MASKS ARE REQUIRED BY THE GENERAL PUBLIC TO ENTER OUR PROPERTY
• OUR PRODUCTION FOR DELIVERIES IS EQUIPPED TO RUN SEAMLESSLY
PLEASE NOTE THAT FOR THE SAFETY & PEACE OF MIND FOR YOUR RECIPIENT AND OUR STAFF, WE WILL CALL EVERY RECIPIENT PRIOR TO DELIVERY TO LET THEM KNOW THEY HAVE A DELIVERY AND ASK IF THEY HAVE ANY SPECIAL INSTRUCTIONS AT THE TIME OF DELIVERY. WE WILL NOT TELL RECIPIENTS WHO THE FLOWERS ARE FROM, ONLY MAKE NOTE OF ANY SPECIAL DELIVERY INSTRUCTIONS PER THE RECIPIENT.
Delivery confirmations will continue to be sent to all customers that have provided us with their email address. *Please note, we will not be able to make a floral delivery without making contact with your recipient via phone in advance. Working phone number(s) are required for your recipient. We fully understand that sending flowers is often a surprise and we will do everything in our power to ensure the experience for your recipient is a special one while doing our part in practicing safe social distancing and being sensitive to the needs and requests of your recipients. **Additionally due to reduced staffing and social distancing measure being taken at PSF, pictures of your designs pre-delivery are not guaranteed. We understand that this is a service that many of you enjoy and come to expect from us. Please know we are doing everything in our power to run efficiently and safely. Pictures of your designs pre-delivery is a service that is not guaranteed until we can return back to normal operating compacity.
All business deliveries will be dropped off with the front desk to be distributed by their staff.
Due to procedural changes at local hospitals, rehabilitation facilities and senior care centers, deliveries are left with front desk personnel. If you are sending to one of these facilities and receive your delivery confirmation that does not mean the recipient has received the flowers. That only indicates that the flowers have been delivered to the facility and their staff is now responsible for the flowers. Please note deliveries to Desert Regional Medical Facility require staff from particular floors to come pick flower deliveries up from the front desk. Our experience is that this can take hours for them to do post delivery. If sending to Desert Regional Medical Facility and you've received a delivery confirmation from us, please call the front desk to check on the status of your delivery as their delivery procedures at their hospital are completely out of our hands once flowers have been delivered and signed for at the front desk.
Signatures upon delivery will not be required at this time, but a verbal confirmation of the person accepting the delivery via phone will be noted and/or a photo "for our records" will be taken in the absence of anyone at the time of delivery.
Please note that Palm Springs Florist remains committed to delivering the highest quality product and design possible. With global supply chains interrupted we anticipate that there will be scenarios where some flowers or colors may not be available. Please note that we will do our very best to fill your order as requested. In the event that a substitution of flowers and/or color(s) is required, our designers will select the best available flowers to capture a "similar likeness" of what was requested. PSF will not be liable for scenarios outside our control. Including product that is unavailable. If a substitution is required PSF will choose the most appropriate flower & color of equal to or greater value. Please note that PSF will not be issuing refunds in the scenario that the product or flowers that you purchased are simple unavailable. Thank you for your trusting and understanding that we are doing everything in our power to make beautiful and stunning arrangements for your loved ones. Including going to great lengths to ensure we have every possible resource available to us to source the products/flowers needed. Simply put, Covid is affecting the flower industry worldwide and we're doing our best.
We are very grateful for the role we play in your lives and work, and remain as committed as ever to ensuring your messages of love get delivered. Thank you for entrusting us with the honor of brightening the lives of others during these challenging times. We wish you, your colleagues and families safety, wellness and positivity. Thank you for choosing and supporting local. It is appreciated more than you know!
Jordan & Brent Hall
– Palm Springs Florist Inc.